FAQ's

How do I get registered?

Admin: On admin level any individual can be registered.
Territory: On territory level retail managers, site managers and employees can be registered.
Retail: On retail level site managers and employees can be registered.
Site: On site level employees can be registered.
Employees: Employees are not allowed to register anybody.

Why can I not register another person?

If you have problems to register a person, contact: support@bestfrontline.ca

How can I register another person?

Go to “My profile” and click on “Create an account”. In the pop-up fill out all the information required. Click on “Create”. Please note that the email address is required for technical reasons. If you want to register another person just repeat the process.

Which technical requirements are there for Shell RLA?

To enter the eLearning portal and to go through the eLearning courses, you will need the browser versions Internet Explorer 7, Firefox 7, Safari 4, Google Chrome 1 or higher and Adobe Flash Player 10. If you do not have Adobe Flash Player Version 10 you will automatically be requested to install the software before starting the eLearning course. You should turn on your loudspeakers. If you want to print out the certificate you will need a connection to your local desktop printer.

I have a question regarding the content. Who can help me?

Either email support@bestfrontline.ca or ask your manager on the level above.

How often can I go through an eLearning course?

All eLearning courses can be done as often as you want. You should run through the eLearning courses until you have reached a success rate of at least 80%. Otherwise the eLearning course will not appear as “completed” in your statistics.

Do other users see my profile?

Your profile can be seen by yourself and the manager in the hierarchy above you: Admin level, Territory level, Retail level, Site level, Employee level.

Can I change my ID or password?

You can change your password by visiting your profile and click in “Edit password”. If you lose your password, just visit the log-in site and click on “Forgot password”. A new temporary password will be send to your email address automatically. This password is just temporarily valid and has to be changed immediately after entering the portal. ID’s cannot be changed. If you lose your ID, contact support@bestfrontline.ca

Can someone else use my account?

In accordance with the Shell data security policies, everyone gets their own account. Do not share your log-in details with your colleagues and never outside of Shell.