Shell Retail Learning Academy Portal Privacy Policy

We respect the privacy of everyone who visits this site. Please read our Privacy Policy carefully so that you can understand how we collect and use the personal information that you provide to us. By submitting your personal data to us, you will be treated as having given your permission where necessary and appropriate, for disclosures referred to in this policy.

This is the Privacy Policy for the Retail Learning Academy portal. Website (the “Website”) provided by SHELL CANADA PRODUCTS “Shell”. The Website processes your personal information for the purpose of providing you with online training opportunities and learning materials..

This Privacy Policy covers our use of your personal information which is collected through or in connection with the Website.

In event the Website provides links to other websites or applications, these websites or applications are selected with care but we are not responsible for the processing of your personal data through these websites or applications. This Privacy Policy is therefore not applicable to the use of such websites or applications.

1) Who is the controller of your data?

SHELL CANADA LIMITED, a company registered in Canada whose registered office is in Calgary, Alberta, is the controller for the processing of your personal data.

2) For what purposes do we collect and process your personal data and what types of personal data do we collect and process?

We collect and use your personal information (including, but not limited to, (i) name; (ii) e-mail address; (iii) customer contact telephone number) for the following purposes:

  • Customer service and relationship management, including responding to queries, complaints and enquiries
  • Development and improvement of products and services, including conducting research and surveys
  • Technical and functional management of the Website, including processing technical information about the visits to and usage of the Website
  • Generation of management information and statistical data, including performing statistical analysis on an aggregate basis
  • Prevention, detection and investigation of fraud
  • Feedback facilities

3) Who has access to your data?

Shell may disclose your personal data to any of the following:

  • Authorized third party companies involved in the operation of the Website, such as any other company that is permitted to supply services to Shell customers;
  • Any agents, service providers and/or subcontractors of Shell and its affiliates;
  • Any person to whom Shell proposes to transfer any of its rights and/or duties.

Shell uses third parties for certain processing, such as website hosting. The collected personal data may be transferred to authorised third parties, which may be located outside of Canada as part of the services offered to you. By way of example, this may happen if any of our servers are from time to time located in a country outside of Canada or one of our service providers is located in a country outside of Canada. As far as these third parties have access to personal data in order to execute these processing, Shell has taken the required organizational and/or contractual measures to ensure that your personal data is exclusively processed for the purposes mentioned above and that adequate levels of protection have been implemented in order to safeguard your personal data.

Except as set out in this Privacy Policy, we will not disclose any personal data without your permission unless we are legally entitled or required to do so or if we believe that such action is necessary to protect and/or defend our rights, property or personal safety and those of our users/customers or other individuals. Only if Shell is required to do so by law, will your personal data be provided to supervisory agencies, fiscal authorities and investigative agencies.

With your consent, Shell may also share your personal data with other third parties such as Shell affiliates. These third parties will use your information for the data and purposes as defined above and for the period as defined 4 below.

4) For what period do we retain your personal data?

Upon your request to discontinue your use of the Website or by deleting the Website we will close the applicable accounts as soon as reasonably possible. We will also close or deactivate inactive customer accounts and close accounts that are used in violation of this Privacy Policy or applicable Terms and Conditions. Personal data from closed or deactivated accounts will be deleted or rendered anonymous as soon as is reasonably possible and when the data is no longer necessary for the purposes for which it has been collected. Under certain circumstances we will retain personal data from closed or deactivated accounts for longer, such circumstances being the prevention of fraud or to otherwise take actions permitted or required by law.

5) Which cookies does Shell use?

The Website uses cookies or similar technology. A cookie is a small text file that is sent to your internet browser so that we are able to recognise your browser when you return. Shell and its authorised service providers may use small graphic images known as ‘clear GIFs’ that work in conjunction with cookies to identify you and your use of the Website. Shell and such service providers may also use other technologies to store information in your browser utilising local shared objects or local storage, such as HTML 5 cookies, flash cookies and other web application software methods.

Using these technologies we can collect data on the use of the Website such as which pages are visited, your interaction with information on the Website and the duration of your visit.

Functional cookies – Shell stores cookies that are essential in providing the functionalities of the Website. For instance, the cookies remember your preferences, such as language and region, which remain as your default settings when you revisit the Website. However, should you wish to do so, you can choose to reject or block the cookies set by Shell by changing your browser settings – see the Help function within your browser for further details.

Web analytics cookies – Shell may use third party cookies for web analysis – for example Google Analytics. Such cookies allow Shell to analyse the usage of the Website. This relies on aggregated statistical data that Shell’s authorised service providers provide Shell and allows Shell to understand the way you use the Website. Shell and such service providers may only provide such data to third parties if this is required by law.

Advertising cookies – Shell may use third party cookies for advertising purposes. Shell may use authorised service providers to serve advertising on the Website and other websites on the internet. Such service providers may place cookies on your browser, and may collect information that helps them identify your device, such as IP-address, or other unique or device identifiers.

Shell does not retain a cookie longer than necessary (not longer than the user account is active). We use session cookies and permanent cookies:

  • A session cookie can track usage such as the webpages you visit and what options you use. When you close the internet browser, the session is ended and the cookie is deleted.
  • A permanent cookie enables the Website to recognize you at a subsequent visit. It remains on your system until you delete it.
Please note that most browsers automatically accept cookies so if you do not wish cookies to be used you may need to actively delete or block the cookies.

6) How do we secure your personal data?

We have implemented technology and policies with the objective of protecting your privacy from unauthorised access and improper use and will update these measures as new technology becomes available, as appropriate.

7) Who to address regarding questions and requests of access, removal etc.

We aim to keep our data about you as accurate as possible. If you would like to review, change or delete the details you have supplied to us, please contact us at

8) Will this privacy policy change?

From time to time we may make changes to this privacy policy. If we make any substantial changes to this privacy policy and the way in which we use your personal data we will post these changes on this page and appropriately notify you of significant changes. Please do also check our privacy policy on a regular basis.

9) Contact Us

For questions about this privacy policy or our use of 3rd party service providers please contact us at